Terms of Service

Welcome to The Prime Printables. These Terms of Service (“Terms”) govern your access to and use of our website https://theprimeprintables.com, including all purchases of our Handmade Wooden Essentials. By accessing our site or making a purchase, you agree to comply with these Terms. Please read them carefully before using our services.

1. About Us

The Prime Printables was founded on March 18, 2019 with a mission to provide premium-quality handmade wooden essentials. Our products are carefully crafted to combine durability, beauty, and functionality.

2. Eligibility

By using our website, you represent that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.

3. Use of Our Website

You agree to use our website for lawful purposes only. Any misuse, unauthorized access, or attempt to interfere with the website’s functionality is strictly prohibited.

4. Product Information

We strive to provide accurate product descriptions, images, and details. However, we do not guarantee that product colors or finishes will appear exactly as displayed on your device.

5. Orders and Payment

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Payment Methods: Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal.
  • Payments are processed securely, and you agree to provide accurate billing and shipping information.

6. Shipping & Delivery

  • Handling Time: 2–4 business days (Mon–Fri).
  • Transit Time: 4–6 business days (Mon–Fri).
  • Estimated Delivery: 6–10 business days depending on location.
  • Shipping Fees: Free on all orders.

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, weather, or customs.

7. Returns & Refunds

  • Return Window: 30 days from delivery.
  • Eligible Returns: Both defective and non-defective products in new condition.
  • Exclusions: Customized or personalized items cannot be returned or refunded unless defective, damaged, or not as described.
  • Return Shipping Costs: Customers are responsible unless the product arrived defective or damaged.
  • Refund Processing: Within 5 business days after receipt of returned items.
  • Restocking Fees: None.

8. Exchanges

Exchanges are accepted for eligible items returned in new condition. The process must be completed by mail.

9. Intellectual Property

All content on The Prime Printables website, including text, images, graphics, logos, and product designs, is the property of The Prime Printables and protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

10. Limitation of Liability

The Prime Printables shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the total amount paid for the product purchased.

11. Indemnification

You agree to indemnify and hold harmless The Prime Printables, its employees, and affiliates from any claims, damages, or expenses resulting from your use of our website or violation of these Terms.

12. Governing Law

These Terms of Service are governed by the laws of the State of Arizona, USA. Any disputes shall be resolved in the courts of Maricopa County, Arizona.

13. Modifications to Terms

We may update or modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

Our Commitment

At The Prime Printables, we are committed to transparency, integrity, and customer satisfaction. By shopping with us, you are supporting handcrafted quality and sustainable wooden essentials designed to last.