Shipping Policy

At The Prime Printables (https://theprimeprintables.com), we are committed to providing fast, reliable, and transparent shipping for all orders of our Handmade Wooden Essentials. This Shipping Policy explains our handling times, shipping methods, delivery estimates, and important terms related to your order.

1. Order Processing & Cut-Off Time

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Orders placed before the cut-off time are processed the same business day. Orders placed after the cut-off time will be processed the next business day.
  • Handling Time: 2–4 business days (Monday–Friday).

2. Shipping & Delivery Times

We strive to deliver your order quickly and efficiently:

  • Transit Time: 4–6 business days (Monday–Friday).
  • Estimated Total Delivery Time: 6–10 business days, depending on your location.
  • Shipping Costs: Free on all orders.

Please note that delivery times are estimates and may vary based on factors such as carrier delays, weather conditions, or high seasonal demand.

3. Shipping Destinations

We currently ship to all destinations within our service areas. If your location is not eligible for delivery, our system will notify you during checkout.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor the progress of your shipment until it arrives at your door.

5. Damaged or Lost Packages

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us immediately at support@theprimeprintables.com. We will work with the shipping carrier to resolve the issue promptly.

6. Returns & Exchanges Related to Shipping

  • Returns: Accepted within 30 days of delivery. Products must be in new condition.
  • Exchanges: Accepted for eligible items returned by mail.
  • Customized or personalized products: Non-returnable and non-refundable unless defective, damaged, or not as described.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the product arrived defective or damaged.
  • Refund Processing: Refunds are issued within 5 business days after we receive and inspect the returned item.

7. Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping details during checkout. The Prime Printables is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

8. Contact Information

For any questions about shipping, tracking, or delivery, please contact us:

Our Commitment

At The Prime Printables, we aim to provide a smooth and reliable delivery experience. From fast processing times to free shipping on every order, we ensure that your handmade wooden essentials arrive safely and on time.