Return & Refund Policy

At The Prime Printables (https://theprimeprintables.com), customer satisfaction is our top priority. We take pride in delivering high-quality Handmade Wooden Essentials and stand behind the craftsmanship of every product. If for any reason you are not fully satisfied with your purchase, we offer a clear and fair Return & Refund Policy to ensure a smooth shopping experience.

1. Eligibility for Returns

We accept returns on both defective and non-defective products, subject to the following conditions:

  • Items must be returned within 30 days of delivery.
  • Products must be in new condition and free from signs of use or damage.
  • All returns must be shipped back using the by-mail method.
  • Customized or personalized products are non-returnable and non-refundable, unless they arrive defective, damaged, or not as described.

2. How to Initiate a Return

To start a return, please contact our customer support team at support@theprimeprintables.com with your order number and details. Our team will provide return instructions and shipping details.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrect upon arrival.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

4. Refund Process

Once your return is received and inspected:

  • We will notify you via email regarding the status of your refund.
  • Approved refunds will be issued within 5 business days to your original payment method.
  • Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

5. Exchanges

We accept exchanges for eligible items. To exchange a product, please follow the same steps as our return process. Once we receive the original item in new condition, we will ship out the replacement. No restocking fees apply.

6. Restocking Fees

We do not charge restocking fees for any returns or exchanges.

7. Damaged or Defective Items

If your order arrives defective, damaged, or not as described, please contact us immediately with photos of the product and packaging. We will arrange a return, replacement, or refund at no additional cost to you.

8. Shipping & Delivery Details

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 2–4 business days (Mon–Fri)
  • Transit Time: 4–6 business days (Mon–Fri)
  • Estimated Delivery Time: 6–10 business days based on customer location
  • Shipping Costs: Free on all orders

9. Contact Us

For any questions or concerns regarding our Return & Refund Policy, please contact us:

Our Commitment

At The Prime Printables, we want you to shop with confidence. Our 30-day return window, free shipping, and hassle-free refund process ensure that every purchase of our handmade wooden essentials is risk-free and enjoyable.