Payment Policy

At The Prime Printables (https://theprimeprintables.com), we are committed to providing a secure and convenient payment process for all customers purchasing our Handmade Wooden Essentials. This Payment Policy explains the accepted payment methods, billing process, and important terms regarding your purchases.

1. Accepted Payment Methods

We accept the following secure payment methods at checkout:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal

All payment options are clearly displayed on our checkout page for your convenience.

2. Secure Payment Processing

Your security is our priority. All transactions made through The Prime Printables are encrypted and processed securely via trusted third-party payment gateways. We do not store or have access to your credit card or financial details.

3. Order Processing & Cut-Off Time

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 2–4 business days (Mon–Fri)
  • Transit Time: 4–6 business days (Mon–Fri)
  • Estimated Delivery: 6–10 business days based on customer location
  • Orders placed after the daily cut-off will be processed the next business day.

4. Payment Terms

  • Payment is required at the time of purchase.
  • Orders will not be processed until payment is successfully completed.
  • If your payment is declined, the order will not be confirmed, and you will need to re-submit payment with an approved method.

5. Pricing & Currency

All prices listed on our website are in U.S. Dollars (USD). Customers are responsible for any applicable taxes, duties, or currency conversion fees that may apply based on their location.

6. Refunds & Returns

We offer a 30-day return policy for both defective and non-defective products under the following conditions:

  • Items must be returned in new condition.
  • Customized or personalized products are non-returnable and non-refundable unless defective, damaged, or not as described.
  • Refunds are processed within 5 business days after the returned item is received.
  • Return shipping costs are the responsibility of the customer unless the item was defective or damaged upon arrival.

7. Exchanges

Exchanges are accepted for eligible items returned in new condition. Products must be mailed back, and no restocking fees apply.

8. Fraud Prevention

To protect our customers and business, The Prime Printables reserves the right to cancel or refuse any order suspected of fraud, unauthorized transactions, or violations of our Terms of Service.

9. Contact Information

For questions about payments, orders, or billing, please contact us:

Our Commitment

At The Prime Printables, we aim to provide a seamless and trustworthy shopping experience. From secure payment options to clear return and refund policies, our goal is to ensure every customer feels confident when purchasing our handmade wooden essentials.