FAQs

Welcome to The Prime Printables FAQs page. We’ve put together answers to the most common questions about our Handmade Wooden Essentials, orders, shipping, returns, and payments. If you don’t find what you’re looking for, please contact us at support@theprimeprintables.com or call us at +1 602-686-1680.

1. What products does The Prime Printables offer?

We specialize in Handmade Wooden Essentials crafted with care and precision. Our wooden products are designed to add functionality, durability, and timeless beauty to your home.

2. When was The Prime Printables founded?

The Prime Printables was founded on March 18, 2019, with a mission to provide high-quality handmade wooden essentials for everyday living.

3. How can I place an order?

You can place an order directly on our website at https://theprimeprintables.com. Simply browse our collections, add your favorite items to your cart, and proceed to checkout.

4. What payment methods do you accept?

We accept a wide variety of secure payment methods including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal.

5. What is your order cut-off time?

Orders placed by 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed within our handling time. Orders placed after the cut-off time will be processed the next business day.

6. How long does shipping take?

  • Handling time: 2–4 business days (Mon–Fri)
  • Transit time: 4–6 business days (Mon–Fri)
  • Estimated delivery: 6–10 business days, depending on customer location
  • Shipping: Always free within our service areas

7. Do you accept returns and refunds?

Yes, we accept returns within 30 days of delivery.

  • Defective or damaged items: Eligible for full refund or replacement.
  • Non-defective items: Eligible for return if unused and in new condition.
  • Customized or personalized items: Non-returnable and non-refundable unless they arrive defective, damaged, or not as described.

Refunds are processed within 5 business days after we receive the returned item.

8. Who pays for return shipping costs?

Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.

9. Do you offer exchanges?

Yes, we accept exchanges on eligible items. The product must be returned in new condition by mail. There are no restocking fees for exchanges.

10. How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details. You can use the provided tracking number to monitor your delivery status.

11. How do I contact The Prime Printables?

You can reach us through the following:

12. Why choose The Prime Printables?

We combine craftsmanship with quality materials to deliver unique handmade wooden essentials. With free shipping, hassle-free returns, and secure payments, we aim to provide a smooth and reliable shopping experience for every customer.